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Comcast confirms new network management practices
Yesterday at 12:00am
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Latest from Computerworld
Comcast, the second largest broadband provider in the U.S., has stopped network-management practices that focus on slowing the BitTorrent peer-to-peer application, the company said. Add to digg Add to StumbleUpon Add to Twitter Add to Slashdot

A California woman filed a class action complaint against Comcast, charging that the company is using its monopoly power to keep her paying monthly rental fees for decryption hardware.

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Report: Comcast usage monitor coming in January
Dec 3, 2008 at 7:32pm
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CNET News.com
Word on the street says Comcast will be introducing a bandwidth monitoring tool on its support site next month, giving subscribers a way to see if they're close to the 250GB monthly limit.

If you are a Comcast subscriber that worries about exceeding the 250GB data cap, I have some good news. A usage meter is in the works that will help you avoid this problem.

Obviously, the vast majority of subscribers will never have to worry about service suspension or termination because of bandwidth overages, but for those that do, a tool like this is vital. Up until now, Comcast urged concerned customers to download bandwidth meters online or rely on a meter contained within the McAfee Security Suite to track their usage. According to DSL reports, this online tool could come as early as January 5th and it will update users on a three hour delay—not in real time. Not a perfect solution, but at least it will be convenient. [Comcast via DSL Reports via CNET]



Multichannel News reports that a woman from California has initiated a potential class-action lawsuit against Comcast for making customers rent a set-top box without giving them the option to buy it outright. Quoting: "The action, on behalf of Comcast Corp. customer Cheryl Corralejo, alleges that the set-top rental practice represents an 'unlawful tying arrangement resulting in an impermissible restraint of trade.' In addition to violating the Sherman Anti-Trust Act, the suit alleges the practice violates business and professions codes. ... [It also notes] that premium video and the set-top descramblers are two distinct products, yet the cable providers require that the hardware be rented from cable companies, rather than permitting consumers to purchase the set-top hardware in the open market.

Read more of this story at Slashdot.



Benefits for S. Clay Wilson
Friday, 5:06pm
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Boing Boing
Underground comic icon S. Clay Wilson suffered a severe injury in November. He is out of the hospital now, but will need extensive rehabilitation, and friends and family are putting on some benefits to help with the massive medical costs. If the incredibly troublesome and twisted art of this man has entertained or helped you in any way, please consider helping out if you can. Here's some info and links: S. Clay Wilson Noise Benefit Jan 11 at the Hemlock Tavern in San Francisco, starting at 6 p.m. Mojo Lounge Benefit Jan 24th at the Mojo Lounge in Fremont, CA. The Dave Walker Band will play from 3 to 7 and there will be a raffle afterward with CDs, artwork, amp repair coupons and other donations, as well as comic books and art for sale during the performance. All proceeds will directly help pay for S. Clay's medical expenses. For more info, email Dan Fogel of HippyComix at comixpr@comcast.net. Steve Duin's Oregonian columns covering the story. There's also an address where donations can be sent: P.O. Box 14854 San Francisco, CA 94114 --Bruce (Thanks, Howard!) (Shawn Connally and Bruce Stewart are guest bloggers)...

Top 10 Products That Helped Us Forget 2008
Nov 27, 2008 at 12:00am
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Wired Top Stories
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This Mobile Device Only Does Email — Perfectly

Not every gadget needs a carnival of features. Take the Peek, which tackles just a single task: mobile email. No phone, no browser, no camera—and no apologies. It won't satisfy convergence-rabid smartphone fetishists, but for the rest of the world (i.e., the majority of it), this one-trick pony is a godsend. In terms of looks, its slim profile stands up to the big boys. But the real treat is the interface. Instead of forcing you to wrestle with laborious setup menus, the Peek asks for a name, email address, and password. That's it. Message from your Comcast.net account? Done. Gmail, Hotmail, and other webmail accounts? No sweat. Peek has an army of techies behind the curtain to handle the digital diplomacy that makes their device work flawlessly with every major email purveyor — and quite a few minor ones. It runs on T-Mobile's massive cellular network, so even the most itinerant technophobe can use it on the go. —Terrence Russell

$100, plus $20/month

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Sleek Sony Cam Shows Off Family Photos on the Spot

Face it: No one checks your Flickr page. The only time friends see your photos is when you whip out the old digicam and cruise through whatever happens to be stored on it. The crafty folks at Sony know this, which is why they made the Cyber-shot DSC-T700, a pocket snapper that's as adept at displaying images as it is at capturing them. Just 0.7-inch thick, the sleek case incorporates a 10.1-MP sensor and Carl Zeiss lens, giving pictures a crispness rarely found in compact cameras. Flip it over and you'll find that the back is literally all display — a 3.5-inch, 16:9 touchscreen that replaces every hard button except Review, Zoom, Power, and Shutter. But this rig's beauty goes way beyond the surface: 4 gigs of onboard memory hold up to 950 hi-res shots. So enough with the uploading. Quit spamming the world with links to 40 shots of your lunch and start bragging with this. —John Mahoney

$400

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Stage a Water-Cooler Ambush With Pump-Action Nerf Blaster

Workplace warlords must master a complex arsenal — the preemptive status report, the perfectly timed personal day, the BCC. And ever since Nerf released its N-Strike line of "toys" in 2002, we've had one more: the foam bullet, expertly aimed at your coworker's concentration-furrowed brow. For the serious open-plan warrior, there's no better weapon than the Recon CS-6. This pump-action blaster comes outfitted with a shoulder stock and a red-dot sight for cubicle sniping. Should you get caught in a watercooler ambush, the CS-6's six-shot magazine staves off the dreaded hollow click. But if you're going under cover, you'll need a sidearm you can conceal behind a manila folder. No problem, because the Recon is a transformer. Remove the stock and barrel extender and it becomes a stealthy Nerf pistol. Keep one in your desk drawer and those hooligans from accounting will never even look at your parking space again. —Cliff Kuang

$20

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Commute-Friendly Electric Cycle Does 0 to 30 in 3.8 Seconds

The electric vehicle is a cool idea too often poorly executed. Today's batteries don't have the oomph or range to be practical — unless you drop 100 grand for a Tesla. That's why Brammo's gearheads started with motorcycles. They're so light that even readily available batteries can make one commute-worthy. The 285-pound Enertia is proof of that. At its heart is a lithium-iron-phosphate power cell designed to be as safe as it is efficient. "A plasma fire is not something we want to see," company founder Craig Bramscher says. The Enertia charges in just over three hours and is good for 45 miles. The 13-kW motor silently propels the electro-cycle to 30 mph in 3.8 seconds — quick enough to beat that cab away from the light — and to a top speed of 53 mph. Brammo hasn't created a highway-ready monster (yet), but Bramscher takes heart in what his creation can do: The electric motor's instantaneous torque is perfect for wheelies. —Chuck Squatriglia

$15,000

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3-D-Ready HDTV Uses Laser Light to Double Color Range, Save Energy

Mama always told you not to stare into the sun. She might have added lasers to the list of no-nos — looking directly at the concentrated beams can burn your retinas. So who'd have thought they'd make an ideal light source for televisions? Mitsubishi's 65-inch LaserVue taps this tech to produce an astonishingly vivid picture. The rear-projection set's color range is twice as broad as a typical HDTV's, yet it consumes 33 percent less energy than a similar-size LCD. Though this 3-D-ready TV may seem straight outta Solaris, you don't need to fear its newness; unlike most nascent technologies, lasers have stamina. The company claims they'll never need replacing. So go ahead and screen those Lost DVDs 24/7. Or if you're feeling reckless, fire up your Blu-ray player to savor Angelina in all her Beowulfian glory. Kind of like staring at the naked sun, only hotter. —Jose Fermoso

$7,000

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USB Stake Helps Brown Thumbs Turn Green, Monitors Soil Conditions

Those cacti on your windowsill don't deserve to die. Even if you regularly fail at horticulture, the EasyBloom can help. Just leave it in your proposed planting area for 24 hours, either stuck in the dirt or propped up in its cradle, then plug it into your computer's USB port. The gizmo measures soil conditions, sunlight, temperature, and humidity, comparing the results with an online database to recommend species that will thrive there. And should the weather be wacky that day, the EasyBloom is smart enough to check the National Weather Service for local averages. Your data is stored online for quick reference. If you've already killed everything in the garden, plunk the sensor down in your little Death Valley, set it to Monitor mode, and let it tell you what you're doing wrong. But here's a tip: If you find yourself running the autopsy repeatedly, it could be something basic. You do have to water the crops, you know. The EasyBloom can't do everything for you. —Elizabeth Livengood

$60

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Svelte Ultralight Notebook Comes Fully Loaded

Ultralight notebooks come dressed to impress, but most disappoint when it's time to roll up the sleeves and get to work. Not the Voodoo Envy 133, a glossy black Kubrickian slab of awesomeness that makes other ultralights weep from their USB ports. Encased in carbon fiber, the Envy is just 0.7-inch thick and weighs 3.4 pounds when outfitted with a solid-state hard drive. Its looks will induce pangs of jealousy in the boardroom; back in the hotel room, the Envy proves that it's not just a pretty face. Even the base model rocks the tiny-team roster with a 1.6-GHz Intel processor, 2 gigs of RAM, swappable battery, LED-backlit display, and the widest array of ports — HDMI, eSATA, and ExpressCard — in its class. Like most of the svelte set, the Envy is heavy on wireless (802.11n, Bluetooth), but wired users aren't locked out. Since the case is thinner than an Ethernet jack, Voodoo built the connector into the power brick, which generates a dedicated wireless link with the computer. An instant-on OS lets you surf the Web or make Skype calls without booting up Windows. It all adds up to one drool-worthy package. —Christopher Null

$2,100, and up

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Cycling GPS Tells You Where You Are — and How You Got There

At Wired, we love cycling almost as much as we love melting the chrome off passing cars with our high-powered laser. Almost. But even the combustion crew couldn't help raising an eyebrow at Garmin's top-tier, GPS-enabled cycling computer. This Tour-worthy unit tells you not only where you are but — thanks to heart rate, distance, and elevation tracking — exactly how you got there. The 2.2-inch color screen is as easy to read in the noontime glare as a sundial and offers more data-customization options than a crooked accountant. The Edge plays nice with wireless power meters to let you monitor the wattage you're generating while you pedal. It even lets you beam saved routes to other nearby 705 users. Optional street maps ensure that you can always find your way around town. So program this into your new Edge: 520 Third Street, San Francisco. Just don't roll up on some chromed-out fixie, because not even the 705 can see Lazor coming. —Mathew Honan

$500

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It's the All-Digital Future – $100 Netflix Box Streams 15,000 Films

At the start of 2008, the Web-streamed movie experience still felt like a half-baked preview of its potential. Digital delivery required expensive hardware, and you paid extra for each rental (cough, Apple TV ... cough, Vudu). It wasn't the future we'd hoped for. Then came Roku's Netflix Player, the $100 video box that could summon more than 15,000 titles at no charge for Netflix subscribers. It was a revelation, wherein we learned what streaming video was supposed to feel like: nothing. That nothing changed everything. So go ahead, tear through all four seasons of The Office on a whim (then the original British version for good measure). Watch Strays because there's nobody home to exercise a Vin Diesel veto. For movies you can't stream, you still get your little red envelopes. And the same Roku box you love now will support hi-def streams when Netflix offers them. This little treasure chest is the real thing, straight from the all-digital future. —John Mahoney

$100

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Try This at Home: Camera on a Flex Cable Finds Lost Objects

Milwaukee may have designed it to help home inspectors spot hidden mold or shoddy repairs, but the M-Spector is just too much fun to leave to the pros. Did your 5-year-old really drop your diamond ring down the sink — or pawn it for Fruit Roll-Ups? Want to find out the easy way how many bananas your "hilarious" brother-in-law stuffed in your tailpipe? Grab the M-Spector, thumb the power button, and the 2.5-inch screen lights up with 320x240-pixel color video, transmitted from the tiny CMOS camera on the end of its flexible neck. A camera-mounted LED illuminates dark and dismal places, letting you see anywhere you can cram the 3-foot-long cable. Sure, cops could use the M-Spector to peer around corners or ferret out shanks in prison cells, but it's equally effective at locating the perfectly good grape that rolled under your fridge. Just don't get too creative; you'll probably want to draw the line at home colonoscopies. —Chuck Cage

$250

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Comcast subscribers from the Pacific Northwest will be the next group of lucky folks to get access to Comcast's wideband services, which bring up the top speed to 50 Mbps.

The folks at Federated Media, who sell the sponsorships that keep Boing Boing (and Boing Boing tv) going, invited me to write a bunch of television and movie reviews for Fancast.com, which you can read more about here. A disclaimer, in the interest of transparent über-sharing: I was paid to write these posts, and the site is an online video hub run by Comcast. I wasn't told what to write about or not write about, and my work wasn't edited or modified in any way, so I picked freaky stuff I genuinely liked, and in a few cases, had some sort of personal connection with. Each post is about something you can actually watch on Fancast, for free, no login required -- full-length movies, tv episodes, or trailers. You have to sit through ads, but IMO, it's not a bad deal. Here are my posts so far (click on the links to launch them): * Battlestar Galactica 1979, the original series, back when Starbuck was a dude. * How great Matt Stone and Trey Parker are (to wit: the current South Park season, Team America revisited, and Cannibal: The Musical, a Trey Parker side project). * The schlocky scifi television classic Lost In Space, shown at left. * The spectacularly bad spy movie spoof Casino Royale 1967 * Transamerican Love Story , a transgendered-themed reality dating show starring two BoingBoing friends/readers/frequent link-contributors. I'm due to contribute a few more items. I was surprised at just how much weird stuff they have available to view on the site -- stuff I'd actually watch. If you see anything really obscure and wonderful that I should write about next, nudge me in the comments here....

Here's something you don't expect to see: Comcast taking part in a test of new P4P file sharing protocol that offers up greatly increased speeds. And they actually want to make its use widespread. What's the catch here?

Essentially, the system localizes peer-to-peer file sharing. Right now, when you hop on a torrent, you download and upload data from and to people all over the world. It's quite inefficient. P4P prioritizes peers who are on your local ISP network, making downloads both much faster and much more efficient.

The system relies on iTrackers being installed on ISPs networks. The more networks that run iTrackers, the better the P4P system will run and the faster the speeds will be. Comcast is pushing to make the iTrackers an Internet Engineering Task Force standard, which would help the spread and use of the software greatly.

They want this because this is an actual win/win situation in the file-sharing front. P2P users get better speeds and Comcast gets less load on their backbone. Group hug, y'all! [Ars Technica]



Comcast's bandwidth throttling system that slows you down for using too much bandwidth is now fully armed and operational in all markets. Here's how it works, and how to not get stuck on the short bus.

The golden rule—which we covered a bit here—to keep in mind is this: If you use more than 70 percent of your downstream or upstream bandwidth for more than 15 minutes, you'll be slowed down for at least 15 minutes, or until you're brought back down to using 50 percent of your bandwidth. The other, more esoteric way to bring on the sludge is actually a pair of conditions: If a certain CMTS port—cable modem termination system, the hub your cable modem, along with those of up to 15,000 (but probably fewer) runs to—is congested and if you've been targeted as the asshole why.

By slowed down, it means all of your packets are assigned "Best Effort" quality of service, a lower tier than Priority Best Effort. Which means this, according to Comcast:

If there is no congestion, packets from a user in a BE state should have little trouble getting on the bus when they arrive at the bus stop. If, on the other hand, there is congestion in a particular instance, the bus may become filled by packets in a PBE state before any BE packets can get on. In that situation, the BE packets would have to wait for the next bus that is not filled by PBE packets.

This all happens in a compressed time frame though—missing 50 buses would mean being delayed by about a tenth of a second, but it is possible to have your packets dropped in "extreme cases." (See? The bus metaphor was theirs.)

Don't forget your bandwidth counter either, guys. You wouldn't wanna zoom past your 250GB cap and get slowed down, would you? Enjoy your internets, and don't hog it all! [DSL Reports]



This one's been a long time in the making, but the deal is finally done. Clearwire and Sprint Nextel have gleefully announced that the transaction to combine their next-generation wireless internet businesses is complete, and beers are on the two of 'em this evening. On the real, the agreement dictates that Sprint hand over all of its 2.5GHz spectrum and WiMAX-related assets (including XOHM) to Clearwire; additionally, Clearwire has received a $3.2 billion cash infusion from Comcast, Intel, Time Warner Cable, Google and Bright House Networks. Details beyond that are scant, though we are told that the terms "originally announced on May 7, 2008" are the ones being abided by, and the new company will retain the Clearwire name and its Kirkland, Washington headquarters.

Filed under: ,

Clearwire and Sprint close deal to combine WiMAX businesses originally appeared on Engadget on Fri, 28 Nov 2008 19:51:00 EST. Please see our terms for use of feeds.

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UPDATE: AT&T trialing DSL bandwidth caps
Nov 5, 2008 at 8:31am
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InfoWorld RSS Feed

AT&T is capping the monthly bandwidth use of new DSL (Digital Subscriber Line) users in Reno, Nevada, to try out a system for easing the impact of heavy network users.

In a trial that began Nov. 1, the carrier is limiting subscribers of each speed tier of DSL to uploading and downloading a certain amount of data, the company said. The limits would range from 20G bytes for subscribers of the 768M bps (bit-per-second) tier to 150G bytes for users of the 10M bps offering.

[ For more on bandwidth caps read  The incredible shrinking Internet. Get the latest on mobile developments with InfoWorld's Mobile Report newsletter. ]

The trial may be expanded to one other market before the end of this year, according to an AT&T statement. It's part of an effort to deal with a few very heavy users who hurt the broadband experience for average subscribers, the carrier said in a letter to the U.S. Federal Communications Commission. Almost 50 percent of total bandwidth is used by just 5 percent of users, according to AT&T's statement. They characterized these users as the kind who upload and download the equivalent of 40,000 YouTube videos or 40 million e-mail messages per month.

The largest U.S. wireline carrier, serving 14 million households, wouldn't be the first to cap downloads. Comcast, Time Warner Cable and other broadband providers have already trialed or imposed limits. Earlier this year, the FCC ordered Comcast to stop slowing traffic from BitTorrent and other peer-to-peer applications. Advocates of network neutrality slammed the idea of a broadband provider discriminating against certain online services or applications, especially those that might compete with the provider's own offerings.

But contractual download limits have faced less criticism, because they aren't related to what subscribers are using their connections for.

AT&T will give customers involved with the trial a bandwidth measuring tool and tell them when they have reached 80 percent of their download limit. Customers will get a warning the first time they exceed the monthly cap, and on the second occasion they will be charged $1 per gigabyte for all usage over the limit. The carrier won't terminate anyone's service because of their usage, the statement said. Customers who don't want to participate in the trial will be allowed to cancel their subscriptions without an early termination fee, according to AT&T.

Existing users in the trial area will receive a usage amount of 150G bytes per month.

The caps appear to be high enough that the average user is unlikely to hit them, said Yankee Group analyst Andy Castonguay. He applauded AT&T giving customers some information and warning. But he still thinks consumers may feel they are getting less for their money.

It's in the nature of the Internet for consumers to use different amounts of bandwidth from month to month, as they try out new things, Castonguay said. A cap doesn't suit that usage, he said. It might be better for carriers to charge extra for a higher quality of service, such as always having one's own packets at the front of the network queue, or let subscribers choose to get large downloads delivered the next morning, he said. That would let the service provider put its network to work during less busy hours.

The upside may eventually be more options for consumers, Castonguay said.

"It's likely that hungrier carriers out there ... will seize this and other attempts at capping as an option to do more interesting things," Castonguay said.

Free Press, a key player in the fight against Comcast's P2P throttling, praised AT&T for telling the government and consumers what it's doing but criticized the idea of the caps.

"Consumers have come to know and love the Internet as something (where) they're encouraged to experiment and encouraged to enjoy new applications," said Free Press Research Director S. Derek Turner. "Even consumers that may not even approach the caps may be discouraged from trying new and innovative services for fear they will go over the limit."

"These companies will ultimately pull their toes back out of the water and give the customers what they want," Turner said: unlimited monthly bandwidth at a reasonable price.

 



High quality over-the-air TV
Nov 17, 2008 at 1:48pm
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Scripting News
A picture named eyetv.jpgIn a post about Comcast: "I bought EyeTV devices for three of my computers so I could receive digital over-the-air broadcasts. It amazes people when they find out that such high quality transmissions are available for free over the public air waves." I got a couple of questions wondering what I was talking about, and I promised to write about it here. So here goes. A few years back a friend told me he had put an antenna on the roof of his house and was receiving digital versions of local TV stations. He showed me, but even though it was the familiar programming, I didn't understand what I was looking at. Last night, when the Obamas were on 60 Minutes, I watched it in digital, using an antenna next to the computer, plugged into an EyeTV USB dongle thing. The picture quality was awesome. Every bit as good as if I were watching it over DirecTV, which I pay $100 a month for. I get KCBS, the local affiliate, over the air, for $0. It's totally legal. How could this be? Well, it's really not that astonishing. When I lived in New Orleans in the 70s, I had a TV my grandmother gave me, a black and white tube set. I watched President Ford on TV, through an antenna next to the TV on the local NBC affiliate, WDSU, which I got over the air for $0. Only the quality was nowhere near as good. If my grandmother were alive to see the show she would not only plotz because we had elected a schvartze president (I'm sure she'd be happy about it), but the quality would probably astonish her as well. But the concept is exactly the same as over-the-air free TV in the 70s. If you've been watching commercial TV you've seen the announcements about how on February 17 next year, TV is switching over to all-digital broadcast. This is what they're talking about. At that point, if you have an old analog set like the one I had in the 70s, all you'll get is static. Until then, believe it or not, that TV would still work. The cool thing is that, because the signal is digital, it doesn't take much hardware to make it possible for you to watch that signal on your computer. There are adapters available for both PC and Mac, they cost between $99 and $200, and they work very nicely. Anyone who reads this blog has all the technical skills needed to make it work. And it's worth it just for the mind-bender, and for the times like yesterday when they have must-see programming on commercial TV, they get you access where ever your laptop goes. You don't need a net connection, this stuff is going over the air. Here's a screen shot I took of President Bush at the Olympics this summer in an EyeTV window on my desktop iMac.

alphadogg sends this NetworkWorld story discussing the obstacles Clearwire will have to overcome to succeed, which begins: "Clearwire recently announced the completion of its Sprint Nextel transaction and the formation of the new Clearwire Corp. In addition, it received $3.2 billion from Comcast, Intel, Time Warner Cable, Google and Bright House Networks. As expected, Clearwire's conference call emphasized all the positive aspects of the deal. Namely, it owns lots of spectrum, is building an all-IP network that is 'open,' and will use fourth-generation (4G) mobile WiMAX technology (IEEE 802.16e). I'd love to see a nationwide 4G mobile network, but let's be clear about some of the challenges facing Clearwire, including cost, device and competitive ones."

Read more of this story at Slashdot.



A while back we told you about a documentary named Japan: Robot Nation that would be on Current TV. Here's another clip from the show. And by the way, it premiers tomorrow night.

Your listing for Current TV, since we didn't think that we got the channel either:

DIRECTV 358 Comcast Nationwide 107 Dish Network 196 Time Warner Nationwide – check local listings AT&T U-verse 189

Robot Nation host and journalist, Adam Yamaguchi, talked to eight different Japanese robot researchers/companies about the explosion of robots predicted in Japan over the next few decades—including Honda about their robot superstar Asimo, as we see in this clip.

"Honda's probably the first company with the wide-enough reach to get [a Robot] inside every home, and they're thinking 10 years," Yamaguchi told us. "But smaller companies are bringing products to market now."

We'll be checking it out for sure.



Comcast revisited
Nov 15, 2008 at 2:30pm
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Scripting News
A picture named remote.gifI've had a few months for the Comcast debacle to settle in, and have a few thoughts this morning to share. First a review of what happened. 1. When I moved into the new house in Berkeley, I got Comcast for TV and AT&T DSL for Internet. I had had terrible experience with Comcast at the apartment I rented while house shopping, lots of outages, and lots of time spent on the phone with Comcast trying to convince them the problem was theirs and not mine, each time resulting in them fixing the problem on their end. I wanted to see if DSL would be any more reliable. I've found that it is quite reliable. (However in the end so was Comcast, at least at a technical level. The problems at the apartment were probably due to the newness of the building, high turnover, and construction projects nearby.) 2. At some point I saw a story on TechMeme saying that AT&T was playing funny games with their customers, so I decided to order Comcast Internet service as a backup, in case something went weird with my AT&T DSL service. The Comcast service was unused for many months, there was no need for me to use it, AT&T service was fine. If ain't broke don't fix it, an old belief of mine. smile 3. Then the fateful moment -- I saw a tweet from Dave Sifry saying he had just done a perf test on his Comcast service and found it was delivering incredible throughput. I immediately did the test on my own, and was amazed that it was delivering a consistent 14 megabits up, 5 megabits down, sometimes with as high as 28 megabits up. That did it, a few days later I switched the roles of the two networks, using AT&T as the backup and Comcast as the primary. 4. At roughly the same time I was starting active testing of the photo aggregator part of FlickrFan. I had five computers running the software, all downloading hundreds of high-rez pics every day from AP and AFP. I only needed one, but as I said I was burning in the software, and sheez, I had all that bandwidth, the net never got slow, and it was a source of pride at first that I could do it and then I forgot they were all running. Until one day... 5. My Internet service was cut. I thought it was an outage, but when I called, I was told they had cut me off deliberately. I was current with my bill (if I recall correctly a total of about $180 per month for both services), but they said I was using too much bandwidth, though they wouldn't say how much I had used. I found it more than appalling that they cut me off just to get me to call them when they could have sent an email, or communicated through comcastcares on Twitter. There are so many better ways to communicate with customers. But I think they must have hired a psychiatrist who told them if you want customers to be compliant, treat them like overdue college-age billpayers, even when they're customers in good standing. You're more likely to get what you want. I wrote up the experience on my weblog, as I am doing now. They told me that if I didn't reduce my Internet usage to what they considered a normal level, without specifying what that was or offering me any way to measure my usage, they would cut me off again, ony next time the outage would be for 12 months. I know this must sound unreal, that I must be exaggerating, I wouldn't believe it myself if I were reading it on someone else's blog, but that's what they said. 6. Having been threatened, I did two things. I reduced the use of the Internet on my LAN and I ordered DirecTV so, in case this happened again, I would just revert to AT&T and would have the redundant TV service. I also bought EyeTV devices for three of my computers so I could receive digital over-the-air broadcasts. It amazes people when they find out that such high quality transmissions are available for free over the public air waves. 7. Of course, eventually they cut me off again. I think it was after I downloaded all the content off my server onto a local hard disk for backup (it was shortly after doing that that they cut me off, I'm saying it wasn't likely a coincidence). Rather than call them, I instructed comcastcares to cancel my service, giving me the slightest shred of pride and honor, having been treated so shabbily by a vendor, in the end it was I who cut them off, not vice versa. (Yeah sure, if you believe that...) 8. Now it occurred to me that with a new administration coming into office, it might be time to re-open the issue of how vendors like Comcast resell access to something that doesn't belong to them, the Internet. It seems there be some rules about what they can and can't do, since they don't behave reasonably on their own. If all they were selling was access to other Comcast customers, I might be able to understand them being so awful with their customers, but this is a case where they have something like a monopoly providing access to a public space, and a clear conflict of interest, a reason to want to cripple that public space. Seems like a time when the government should take an interest in regulating what they can and can't do. Imho. 9. No I never forget shit like this. Sorry. smile